Terms & Conditions
All prices are given at the bottom of each tour, day trip, or weekend, and all notes of what is included/not included are as listed there. They are valid until 31st December 2023 and are indicated in euros. Prices shown on the website are given per person and according to the number of persons. Please contact us for a detailed and adjusted quotation for your specific case.
Inquiring about a tour with Agoudal Travel can be made via phone, using one of the contact forms or by direct email. Bookings are confirmed via email thread.
After we confirm your tour to you in writing, we ask you to pay a non-refundable deposit of 30% of the total tour cost. Deposit payments can be made by electronic bank transfer or by credit card via PayPal. Details of how to pay the deposit will be sent to you in writing when we confirm availability. All the bookings are secured after we receive the initial deposit. For short notice bookings, we would require a good faith deposit. For group bookings (parties larger than 6), different booking terms will apply and we will notify you of these in writing at the time of booking.
We give you the flexibility to either pre-pay the final balance within the month prior to your trip or to settle the balance via your tour driver/guide. If you choose to pay the driver/guide, the remaining balance is to be paid in cash (Dirhams, Pounds, USD, or Euros). Credit/Debits cards are NOT accepted locally for security reasons. If you choose to pay the balance in the month before your trip, payments can be made by electronic bank transfer or by credit card via PayPal. Details of how to pay the balance will be sent to you in writing at the time of payment.
Cancellation by client
You must notify us in writing by email should you wish to cancel a tour. Cancellation is effective on the date we receive your notification. The following charges are applicable upon cancellation: • Less than 6 weeks: 30% of the total cost • Less than 2 weeks: 50% of the total cost • Less than 1 week: 80% of the total cost • Less than 4 days: 100% of the total cost
Cancellation / alterations by us
Due to the nature of our tours, certain situations (adverse weather conditions for example) may mean that we will need to make changes to the expected itinerary of your chosen tour. If this is the case, we will advise you as soon as we become aware of any such situation. We will do everything in our power to keep the tour as close to the original itinerary as possible. In some cases, however, we may be forced to cancel the tour for reasons beyond our control “force majeure”. If this is the case, you will be entitled to a full refund minus any costs already incurred by us. If we cancel a tour for any reason other than force majeure, you will receive a full refund from us. No further compensation will be payable by us.
Accommodations can vary in quality according to local standards in Morocco and should be judged accordingly. Hotels, riads, and guesthouses are booked according to availability. Where possible, we’ll inform you of a variety of choices, including upgrades requiring any additional fee.
Please inform us at the time of booking about any special requirements you may have such as dietary requirements, king-sized beds according to your height and so on. We will do our best to meet these requirements as far as they are available in Morocco, but they cannot be guaranteed.
You must be adequately covered by comprehensive travel insurance which must include cover for medical emergencies and the cost of rescue/evacuation where necessary. It is your responsibility to check that any adventure sports/activities (including but not limited to camel trekking, horse riding, quad biking and watersports) that you try on your tour are covered by your policy.
Your air travel will be booked independently of any booking with us. We have no involvement and accept no liability for this element of your tour and it is your responsibility to familiarise yourself with the terms and conditions of your air travel provider.
Illness and/or Disability
Please notify us in writing in advance of the tour regarding any illness and/or disability that may affect your ability to take part in your chosen tour.
You are responsible for all personal property & travel documentation during the tour and we accept no liability whatsoever in this regard.
We invite you to read these terms and conditions of online sales of Agoudal Travel web site. The validation of your online transaction form is considered as an irrevocable acceptance of these terms.
The following online sales terms govern all transactions established through Agoudal Travel web site. Any transaction processed through this web site assumes the unconditional and irrevocable acceptance of these conditions by the customer.
These terms are intended to define the rights and obligations of the parties in the context of the online sales done via Agoudal Travel web site.
The customer connects to Agoudal Travel web site and selects the items that he wishes to buy. He then fills his identity information, accepts the terms and clicks on the “Pay” button. The customer is thus redirected to the Centre Monétique Interbancaire online secure payment platform where he completes his payment information and validates the payment.
4. Payment Methods
To pay on Internet by credit card, the customer is called to enter his payment card credentials on the secure payment page. When the transaction is accepted by the bank, the settlement to debit his account is made in the working-day following the date of the transaction confirmation. Online payment with credit cards is secured by the Centre Monétique Interbancaire that provides a fully secure payment service. The customer guarantees Agoudal Travel web site that he has enough funds required when using the payment method chosen by him during the payment validation. When paying by credit card, the conditions of this payment method that are contained in the agreements established between the customer and his issuer bank, and between Agoudal Travel web site and his bank, are applied.
5. Data Privacy The
information requested from the customer during the online payment are required to process the online transaction. They are treated confidentially. The customer has the right to consult or rectify his personal data by sending a request via electronic mail via the following email address firstname.lastname@example.org
6. Proof of payment
The data stored on the Centre Monétique Interbancaire online platform for the account of the Agoudal Travel web site are considered as proof of payment for the online transaction made by the customer.