Booking Terms

Tour inquiries may be submitted via our contact forms, email, or telephone. Reservations become confirmed only after written confirmation from our team and receipt of the required deposit, subject to availability.

Agoudal Travel operates under Morocco Marvels (License No. ODV-25416), a licensed Moroccan tour operator. All tailor-made itineraries, private travel requests outside our published tours, and large group bookings are quoted, contracted, and operated exclusively by Morocco Marvels. Individual quotations provided for these bookings form part of the booking agreement and take precedence over general information published on this website where applicable.

A deposit of 30% of the total booking value is generally required to secure your reservation. Deposit instructions will be provided with your booking confirmation. Bookings are confirmed only after the required deposit has been received. Deposits are handled in accordance with the cancellation policy set out below. Certain services, peak-season departures, custom itineraries, or large group bookings may require different deposit amounts or payment schedules, which will be clearly stated in your quotation.

The remaining balance may either be paid before your arrival or, where agreed, directly to your driver or guide at the beginning of your tour. Accepted payment methods and deadlines will be specified in your quotation. Local payments are generally accepted in Moroccan Dirhams, Euros, US Dollars, or Pounds Sterling. Where applicable, electronic payment options will also be offered.

Cancellation requests must be submitted in writing by email. The cancellation date is the date on which we receive your written notification. Unless otherwise stated in your quotation, the following cancellation charges apply:

Tip: we strongly recommend travel insurance that includes trip-cancellation cover — see the Travel Insurance section below.

Occasionally, weather conditions, road closures, safety concerns, supplier availability, or other circumstances beyond our reasonable control may require changes to your itinerary. Whenever possible, we will provide suitable alternatives while maintaining the overall quality of your experience. If we are forced to cancel a tour due to force majeure, refunds will be limited to amounts recoverable after unavoidable costs already incurred. If we cancel your booking for reasons within our control, you will receive a full refund of all payments made to us. No additional compensation shall be payable.

Accommodation standards in Morocco may differ from those in your home country. Hotels, riads, guesthouses, and desert camps are selected according to availability and the category booked. We reserve the right to substitute accommodation of an equivalent or higher standard where necessary.

Please inform us of any dietary requirements, mobility concerns, room preferences, allergies, or other special requests when making your reservation. While we will make every reasonable effort to accommodate such requests, they cannot be guaranteed and remain subject to availability.

Comprehensive travel insurance is strongly recommended and should include medical expenses, emergency evacuation, trip cancellation, personal belongings, and any adventure activities you intend to undertake during your stay. Travelers are responsible for ensuring their policy provides adequate coverage.

International and domestic flights are booked independently unless expressly included in your quotation. We accept no responsibility for airline schedules, delays, cancellations, baggage, or any services provided by air carriers.

Please notify us before booking of any medical condition, disability, reduced mobility, or other circumstance that could affect your participation. This enables us to advise you appropriately and, where possible, make suitable arrangements.

Guests remain responsible for their personal belongings, passports, visas, travel documents, cash, and valuables throughout the tour. Agoudal Travel and Morocco Marvels accept no liability for loss, theft, or damage to personal property except where required by applicable law.

We make every reasonable effort to ensure that the information published on this website is accurate and up to date. However, itineraries, accommodation, activities, availability, and prices may change without prior notice. Individual quotations and written booking confirmations shall prevail over any information displayed on this website.